This Privacy Policy details how we protect your privacy and how we comply with the requirements of the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles set out in the Privacy Act. This Privacy Policy sets out our approach to gathering personal information, and our approach to the use and dissemination of such information.

This Privacy Policy may be supplemented or amended from time to time, and may be subject to privacy statements that are specific to certain areas of our website. The date of this Privacy Policy will inform you as to whether there have been updates since your last visit.

If you have any questions or concerns regarding this Privacy Policy, please contact the Privacy Officer using the contact details below.

  • Collection of information
  • Use and disclosure of information
  • Access and correction
  • Information security
  • Visitors’ questions and complaints
  • Additional Information
  1. Collection of information

What personal information do we collect?

‘Personal information’ means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. Generally, we will only collect personal information about you if you voluntarily submit it to us by:

  • providing your information by form, telephone or facsimile;
  • sending us an email;
  • sending us information via the ‘Contact Us’ page on our website; and/or
  • sending us personal information when using any part of our website.

There may be occasions when we collect your personal information from other sources such as

  • your employer where they are our client;
  • your family members;
  • your representatives, agents or referral partners;
  • a related body corporate or business partner or associate of HQB Chartered Accountants; and/or
  • a publicly available record.

The types of personal information we may collect include:

  • your name and birth date;
  • your contact information, including postal and residential addresses, telephone and facsimile numbers, and email addresses;
  • where relevant to the services we are providing you, your financial information about your assets, occupation and income, bank account balances, account activities, payment history;
  • government identifiers (such as TFN);
  • shareholdings and details of investments;
  • details of superannuation and insurance arrangements;
  • educational qualifications, employment history and salary;
  • visa or work permit status; and/or
  • personal information about your spouse and dependants.

We may also store and maintain any content that you provide in connection with our website, including but not limited to postings on any blogs, forums, wikis and other social media applications and services that we may provide.

It may be necessary in some circumstances for us to collect sensitive information about you in order to provide specific services or for recruiting purposes. Examples of the types of sensitive information that may be collected in such circumstances include professional memberships, ethnic origin, criminal record and health information.

We will generally hold your personal information as either physical record, records on our servers, and in some cases, records on third party servers.

We may collect and hold information about you that is not personal information, including:

  • data relating to your activity on our website via tracking technologies such as cookies;
  • the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider; and
  • details of any survey responses you provide.

We may use this information for internal purposes, including administering our services, diagnosing problems, generating statistics and trends, and improving the quality of our products and services.

When reasonable and practicable to do so, we will collect personal information directly from you or someone authorised by you and not from third parties.

  1. Use and disclosure of information

When will we use and disclose your information?

In general, we will collect, hold, use or disclose personal information for a number of purposes including (but not limited to):

  • to provide professional services, including audit and assurance, business advisory, corporate advisory, family office, finance and lending, financial, forensic accounting, management consulting, superannuation and taxation consulting services;
  • to respond to requests or queries;
  • to maintain contact with our clients;
  • to keep our clients and other contacts informed of our services and industry developments;
  • to notify our clients of seminars and other events;
  • for administrative purposes;
  • for recruitment purposes;
  • for purposes relating to the employment of our staff;
  • when engaging service providers, contractors or suppliers relating to the operation of our business;
  • to manage any conflict of interest or independence (including auditor independence) obligations or situations;
  • to conduct surveys;
  • for seeking your feedback;
  • to meet any regulatory obligations;
  • as part of a corporate transaction such as a sale, divestiture, merger or acquisition; and/or
  • for any other business related purposes.

By providing us with your personal information, you also consent to us using and disclosing your personal information for:

  • providing you with news and information about our goods and services;
  • purposes necessary or incidental to the provision of our goods and services;
  • providing you with the functionality on our website, and customising and improving your online experience with us;
  • personalising your experience with our products and services, for example, via connectivity with social media services;
  • sending you marketing and promotional material that we believe you may be interested in, either from any of our related entities or a third party business which we consider may be of interest to you; and
  • seeking your feedback on our services, or for market research purposes.

You may at any time request that we discontinue sending you emails or other communications.

Your personal information may also be used and disclosed to protect our rights or property and that of our users and, where appropriate, to comply with legal processes, which may include disclosures to law enforcement, regulatory or government agencies.

Disclosure of information to third parties

Generally, we will only disclose your personal information for a purpose set out above. This may include disclosing your personal information to:

  • third parties engaged to perform administrative or other business management functions;
  • our business partners and associates;
  • people or entities considering acquiring an interest in HQB Chartered Accountants’ enterprise or assets;

HQB Chartered Accountants’ professional advisors, contractors, consultants and related bodies corporate. HQB Chartered Accountants’ disclosures of your personal information to third parties are on a confidential basis or otherwise in accordance with law. We may also disclose your personal information with your consent or if disclosure is required or authorised by law.

  1. Access and correction

Accessing and checking the personal information we hold about you

We will take reasonable steps to ensure that your personal information is accurate, complete, up to date, and relevant whenever it is used, collected or disclosed. You may request access to your personal information by contacting the Privacy Officer. Subject to any legal restrictions we would be happy to advise you what personal information we hold about you if you request this. We will respond to all requests within a reasonable period.

There may be some cost to you to cover the cost of retrieving and processing the information if it requires a significant amount of time to locate or collect your information or to present it in an appropriate form. We will let you know in advance if any charges will apply.

We rely on the accuracy of the information you provide to us. If you think that we may hold information about you that is incorrect in any way, please contact us and we will correct any errors or inaccuracies where required.

If we are unable to provide you with access to your information, or make any amendments which you have requested, we will advise you of our reasons.

If at any time you wish to know what information we are holding about you, you are welcome to request your details by contacting the Privacy Officer.

  1. Information security

We have in place reasonable commercial standards of technology and operational security to protect all personal information provided to us from misuse, interference, loss, unauthorised access, modification or disclosure.

  1. Visitors’ questions and complaints

If you have any questions or concerns regarding your privacy, or if you would like to make a complaint about a possible breach of this Privacy Policy or the Australian Privacy Principles, you may direct your correspondence to our Privacy Officer at

We take all complaints seriously, and will respond to your complaint within a reasonable period.

If you believe that we have not adequately handled your complaint, you may complain to the Office of the Australian Information Commissioner.

  1. Additional information

For further information about privacy and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at

This policy was last updated in September 2015

What Our Clients Say

I'm really enjoying the personalised touch and service I'm receiving from Ian and Siarn. Always prompt, professional and happy to answer my silly questions and help me stay informed. I've been a client of Bill's and HQB for about 20 years. Since Bills retirement he passed me on to Ian and the quality of the service just seems to keep getting better. HQB comes highly recommended by me.
Trent Allen
Trent Allen
03:43 25 Jun 20
We highly recommend the team at HQB. We are a Sydney based business, and we find the team highly professional, responsive, and just a pleasure to deal with. They are very proactive and we feel as though we are a valued client. Well done to Brad Sheaves and team HQB !
Alastair Fysh
Alastair Fysh
04:31 25 May 20
HQB accountants have been an asset to our business. They have made Job Keeper a breeze and kept our business strong. They respond to emails quickly. They have been terrific value for us as they have brought knowledge and expertise that I don't have even if I had the time to do my accounting. They have taken the time to understand my business and structure our finances accordingly.
Kyle Maloney
Kyle Maloney
06:19 22 May 20
Amazing service from James (& Brianna), going well above his responsibilities to his clients. Cannot recommend James highly enough. HQB a highly professional and responsive accounting firm. Incredibly quick at responding, yes, often after hours, which is more than we would ever expect from any professional. I am continually recommending James to friends and family. Many thanks James. Kind regards, Lyn (& Jeff) Green
Jeff Green
Jeff Green
01:02 17 May 20
James became our Accountant last year and he has handled all our entities swiftly and pro actively. We are incredibly impressed with him and HQB and feel very comfortable in their hands to manage our Business. James is always prompt in replying and sometimes out of hours and his handling of our recent predicament with COVID 19 has helped us manage our Business successfully through this trying time. Thank you James and the team at HQB. We will always recommend you highly,.
Pandora Colledge
Pandora Colledge
01:36 15 May 20

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